Free sample videos fromy Customer Service Delight course
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Triage – a fast queue and a slow queue. Take the blockers out!
On the battlefield they have a quick look at the casualties, and priorities the most urgent ones. The less urgent ones have to wait, which is not great for them,
Triage – a fast queue and a slow queue. Take the blockers out! Read More »
Busy people who never reply to messages – and are proud of how busy they are. What can be done?
What can you do about people who you just can’t get hold of, and who never reply to your messages. Start with the soft approach: If none of that works,
Japan’s brilliant systems
What an organised and efficient place Japan is – I love it. (Tips here for when you visit). They have thought about every detail of everything. Here are some examples….
The things I get asked over and over….
. About ten things probably make up 90% of the MANY messages I receive every day. Some are great to receive, and some are really boringly annoying! A – These
My Linkedin Live interviews – the whole list so far:
Tom Triumph and me talking about Creativity – https://www.linkedin.com/posts/chriscrofttraining_test-activity-7300564722783842304-Tnlt?utm_source=share&utm_medium=member_desktop&rcm=ACoAAAAjOLEBC_uCI5Ev8PaANyTYTGebVnisIVY Yogesh Chabria – Happiness and Time Management – https://www.linkedin.com/posts/chriscrofttraining_chris-croft-is-a-worldwide-expert-on-time-activity-7226530157124030465-bczU?utm_source=share&utm_medium=member_desktop Jason Cooper – how to sell without seeming like a sales person
My Linkedin Live interviews – the whole list so far: Read More »
Two phrases that really annoy English people
It’s just in the translation – no insult is intended, but if this helps non-English people to get a better result then that’s great “As I already told you” This
Does improved customer service make you more profit?
Surely it does? But how much, and in what ways? To provide better service may cost you a bit more (more staff, better quality equipment, better systems) although all of
Does improved customer service make you more profit? Read More »
Which vegetable is yours?
Use this chart to find the Management Vegetables for the subject you want to learn about: Leadership The Plum of Performance The Coaching Cherries The Carrots of Motivation The Banana
emails I like to receive
Morning Chris I suspect you won’t remember us…but you spoke at a PW event many years ago when they were part of XXXX. You did a great session on customer
How important is a smart reception?
Recently I’ve had a customer who didn’t pay some of my invoices, and then when I noticed and chased them up it was still a bit of a struggle to
People don’t always keep their promises
I was talking about the importance of keeping your promises – if you say you’ll do something then you MUST do it – and one of the guys in the
“I only reply to emails if the sender chases me up”
Someone on a course told me about their Financial Director who says he only replies to emails if the person chases a second time, so he knows it’s really important.
“I only reply to emails if the sender chases me up” Read More »
How to make more profit
Here’s a question – what would be on a list of all the things you could do in order to increase your profits….?? I think the following probably sums it
Management Vegetables – want a talk?
My Book of Management Vegetables is available! in paper form and on amazon kindle (view on any device using kindle app) – ….and talks based on it are available NOW, as
My top ten actions to make your business more profitable
Put your prices up so you can get rid of the unprofitable customers and only keep the ones who really appreciate you Negotiate over prices, extras, and time – an
My top ten actions to make your business more profitable Read More »
