Pricing and losing customers
Most customers leave a supplier, and change to a new one, because of Perceived Indifference Very few customers change supplier because of price They were happy with your price the […]
Filter posts by category
- All
- A.I.
- About Me
- Assertiveness
- Calculators
- Careers
- Christmas
- Communication
- Creativity
- Customer Care
- Difficult People
- Fractalism
- Happiness
- Influencing
- Instant Guides
- Leadership
- Life skills
- Lists
- Managing People
- Marketing
- Motivation
- Negotiation
- Online Courses
- Presentation Skills
- Pricing
- Productivity
- Project Management
- Publications
- Selling
- Success
- Tech and gadgets
- Testimonials
- Time Management
- Training
- Travel
- Uncategorized
- Video Instant Guides
I’m fed up with Values
I’m SO bored with Values statements “Our brand / company values are Honesty, Quality, Entrepreneurship, and Responsibility. Or Integrity, Relationships, Fun, bla bla bla”. I overhead someone at breakfast in the
Queues explained
The surprising thing about queues is that they build up even when you think you’ve got enough capacity. This is because of the inevitable fluctuations in arrival rate and service
Keynote talks from Chris Croft – speaker
Here is a list of the subjects that I can do for you I also have a couple of great new 45 minute talks: Six animals – effective
Rules for a successful business
Here are my top ten tops for success in Business 1. Customer care – be perfect at the basics Call back the same day
An Instant Guide to Customer Care
Customer Care is as important as the product or service itself. You are wasting your time getting the product or service right if you blow it at the last minute
