What would I recommend thinking about as we enter a new decade? Here are some thoughts: – put your prices up, you’ll lose fewer customers than you think, and the ones you lose will be the ones that are high maintenance and therefore the least profitable or maybe even loss-making anyway – get rid of […]
Book – Being A Good Boss
Dear Chris, Many years ago I attended one of your training workshops at Portsmouth City Council … and following on from that training – which was truly inspiring by the way – I obtained a copy of your little book on Being a Good Boss (and subsequently went on to gain a degree in Business & Management […]
The Windows Story – this will mess with your head!
This is a story I was told by two friends of mine, Andrew and Julian, and if you find it interesting then please do check out their book “Introducing your Invisible Manager” or email me for more information. Is the story true? I believe so, but it really doesn’t matter, because you KNOW that the same […]
What a boss SHOULD be doing
A manager or leader should be spending as much time as they can on things that are Important but not Urgent – this is often known as Box 3, also known as quadrant 2, depending on how you draw your diagram of important / urgent. I call it box 3. PIC All other time is just […]
Difficult Boss
Bosses are the most difficult of all difficult people, because they have the power. And I think many bosses haven’t been trained in managing people, they’re just making it up, so they are probably doing it badly. Maybe they don’t know how to delegate properly, or they haven’t realized that thanks and encouragement are […]
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