When you quote a potential customer for your product or service, either verbally or in writing, you’ll lose some business on price. You may not always know whether price was the issue. But suppose you could find that out, what proportion do you WANT to lose? Your first thought is probably “Zero of […]
Moving up from Project Manager to Operations Director….
My number one tip as you move into wider management is… Focus on the people as well as the tasks Good leaders are great at motivating their team, but there is a risk, when you’re a busy manager, that you focus on all the tasks and problems and jobs to be done – […]
What do you expect from training?
This post could have been called Things that happen to trainers or Cultural Fit is Important or Are you open to feedback? but anyway, here goes…. I did a course last year for a reasonably large company who shall remain nameless It was two days on leadership, how to be a great […]
People don’t always keep their promises
I was talking about the importance of keeping your promises – if you say you’ll do something then you MUST do it – and one of the guys in the group – a Managing Director in fact, said: “But Chris, in the real world it’s not like that. I know that if I ask my […]
“I only reply to emails if the sender chases me up”
Someone on a course told me about their Financial Director who says he only replies to emails if the person chases a second time, so he knows it’s really important. What an arrogant time-wasting selfish annoying idiot! How DARE he put his stupid rules onto everyone else in the company, force everyone else to waste […]
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