I get messages like this every day – it’s one of the best parts of the job, because a) we all feel a bit of imposter syndrome, “Is my stuff good enough?” and b) it’s good to know that you’re really making a difference, to some people at least!
Here’s a selection from just the last month or so:
How do you handle messages from clients expressing gratitude and acknowledging the positive impact of your work? How does receiving such feedback contribute to your job satisfaction?
I like them and I reply to say thanks.