emails I like to receive
Morning Chris I suspect you won’t remember us…but you spoke at a PW event many years ago when they were part of XXXX. You did a great session on customer […]
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Management By Walking About – a question for you…
OK, see if you can get this one correct….. You’re doing your daily walk around the factory or the office, and you see something that’s not right, something that’s affecting
Management By Walking About – a question for you… Read More »
What percentage of your orders do you WANT to lose on price?
When you quote a potential customer for your product or service, either verbally or in writing, you’ll lose some business on price. You may not always know whether price was
What percentage of your orders do you WANT to lose on price? Read More »
Are your people motivated?
Sometimes a great person leaves, and you think “I never knew he/she was unhappy”. You just didn’t notice, because the quality of their work carried on being great, as they
Getting Ahead of the Game
Ideally you’d spend a bit of time every day – maybe half an hour – getting ahead of the game. Instead of reacting to the problems that are dumped on
Delegation – don’t give it to the person who can do it best
My number one tip as you move into wider management is… Focus on the people as well as the tasks Good leaders are great at motivating their team, but there
Delegation – don’t give it to the person who can do it best Read More »
What do you expect from training?
This post could have been called Things that happen to trainers or Cultural Fit is Important or Are you open to feedback? but anyway, here goes…. I
People don’t always keep their promises
I was talking about the importance of keeping your promises – if you say you’ll do something then you MUST do it – and one of the guys in the
“I only reply to emails if the sender chases me up”
Someone on a course told me about their Financial Director who says he only replies to emails if the person chases a second time, so he knows it’s really important.
“I only reply to emails if the sender chases me up” Read More »
All the bits of Maslow
As you may know, Maslow’s theory says that people want security, a feeling of belonging, to be valued, and to have interesting work and challenge. But the question is how
The Meeting Marrows – for Chairing and Attending Meetings
MARROW 1 – When Chairing Mention an exciting objective for the meeting at the start Actions – recorded as you go along and summarised at the end Reduce the number of attendees
The Meeting Marrows – for Chairing and Attending Meetings Read More »
Management Vegetables – want a talk?
My Book of Management Vegetables is available! in paper form and on amazon kindle (view on any device using kindle app) – ….and talks based on it are available NOW, as
Why is your boss so mean?
People often say to me that their boss or their company is mean: “All we want is a 5% payrise” or “All we want is one more person to help
aaargh – Not Another Reorganisation!
Reorganisation or “Restructuring” – what can be done? So they’ve just announced that your organization is going to be restructured. Bad news if you’re a manager, in particular, because
Diploma in Leadership and Management
Dear Chris and John Thank you both for everything, the diploma has been wonderful – a unique and valuable experience in so many ways and I’ve loved every moment
Management Communication
People always tell me that Communication is a problem in their company. And communication is the first thing to go when he pressure is on, and yet that’s when you
