I get asked this SO OFTEN that I have written a full and detailed reply for you here. I hope it’s helpful! I WANT you to get your certificate. But the first question is….
Do you qualify for a completion certificate?
First, you must be one of the following to receive a Certificate of completion:
- Learners with an active LinkedIn Learning subscription. or:
- Learners with any of the following LinkedIn Premium subscriptions: Premium Career, Premium Business, Sales Navigator Professional, Recruiter Lite or
- Logged in LinkedIn members leveraging unlocked Microsoft Certifications –
So you aren’t eligible for a completion certificate, for example, taking a course through a library.
…Or if you are watching via a free promotional link to the course.
…Or if you are doing the 28 day free trial of linkedin learning.
Are you doing one of these?
Also, courses with frequent updates (like Weekly Tips courses) don’t provide certificates of completion because they are ongoing. If the course overview description says it’s a series course, there is no certificate of completion. E.g. “52 weekly happiness tips”
Next – have you got EVERY SINGLE video ticked with a green tick?
This is the single biggest reason why people can’t get their certificate.
The Certificate of Completion is automatically generated when LinkedIn Learning detects that ALL the videos in the course or learning path have been completed. (You don’t have to complete assessments or exercises to get a certificate.) The ticks and therefore the certificates reflect only that you completed watching all the videos for a course, not that you are certified for the topic or have earned a degree.
Have you got ALL of the videos ticked with a green tick??
Troubleshooting
If you’ve completed a course but don’t see it listed as Completed on your Learning History page, do the following:
- Confirm each individual video in the course has a green checkmark, which indicates the video has been viewed.
- Refresh the Learning History page. If the course doesn’t appear as Completed, go to step 3:
- If you’ve refreshed your Learning History page and confirmed each video has a green checkmark, clear your cache and cookies then return to the Learning History page.
- If the course still doesn’t appear as Completed, contact LinkedIn Learning support. https://www.linkedin.com/help/learning/answer/a703857/contact-support-for-linkedin-learning-help
Other things you can try:
- View the course with a different browser, maybe Chrome instead of Safari or Firefox.
- View it on your phone.
- View it on a different computer / laptop.
- Get a friend to try it on theirs or to help you on yours – sometimes a second pair of eyes helps spot something. The problem is 99% going to be you, because these courses have thousands of views every day without a hitch….
(if any of the above works, and you DO get your certificate, please do let me know. Was it the browser? Had you missed one video being ticked?? The more I can find out about why people can’t get their certificates the better help I can give to the next person who asks. Thanks!)
Note: Do not post your question in the course Q&A section, which is for questions about the course content, not for questions about the LinkedIn Learning platform.
Downloading certificates
It’s a good idea to download Certificates of Completion for both learning paths and individual courses when you finish them. Once you complete a learning path, you’ll be able to download a certificate of completion for the learning path and all the individual courses in the learning path. To download certificates from the course or learning path page:
- Log in to your LinkedIn Learning subscription.
- Navigate to the course or learning path page of the certificate you’d like to download – in an individual course this is on the Overview page, in the middle under the video, just next to the Exercise files.
- Click Download at the upper right corner of the page.
Finally if you still need help, try these:
Linkedin Learning Help links for Certificates of Completion
Certificates of Completion Overview
https://www.linkedin.com/help/learning/answer/a705867
Certificates of Completion FAQ
https://www.linkedin.com/help/learning/answer/a598944
Viewing and Downloading Certificates of Completion
https://www.linkedin.com/help/learning/answer/a700836
Share Certificates of Completion
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