I’d like to suggest that there are levels of difficultness, and they might need different approaches from you: Level 1 is the person who is just different to you. They aren’t really difficult at all, at least to many other people, but for you their difference is a problem. At work they might be more […]
“Is it me??” The first thing to ask yourself, when faced with any difficult person, is “Is it me?”. It might be a bit of both you AND them – it might be mostly THEM and it’s just that you aren’t very good at handling them, or it might be mostly YOU – and you […]
This unexpected feedback I received was for an online course I have made – imagine if you actually had me with you live, for a whole day. That would definitely have an impact!
During my assertiveness training day I have various catch-phrases, or mantras, and I hope that people will pick up on at least one of them and keep it in mind when they are dealing with difficult situations. Here is a list of all of the ones that I personally use (with brief explanations) “Nobody can […]