An Instant Guide to Leadership
It is the number one objective of a leader to communicate a vision. The team have to know where they are heading, and to buy into that destination. You may […]
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An Instant Guide to Customer Care
Customer Care is as important as the product or service itself. You are wasting your time getting the product or service right if you blow it at the last minute
An Instant Guide to Influencing
Start with a clear objective Be liked. Key factors in this are having friendly body language (especially smile), being a great listener, and complimenting others (genuinely!) It is essential to
An Instant Guide to Project Management
Define cost quality and time, in writing. If you’re not really sure what you’re setting out to do then you’ll probably suffer from people moving the goalposts during your project
An Instant Guide to Negotiation Skills
If you don’t ask you don’t get. Remember that by negotiating you are never going to cause yourself to lose the deal, providing you are nice and you are prepared
An Instant Guide to Time Management
Your life is only time – your time is your life. It’s precious – you only get it once. In order to manage your time successfully you’ll need to be
Presentation Skills in 6 minutes
Need to give a talk at an interview or sales visit or conference or internal meeting? Then watch this video. Also available: Book: Instant Guide to Presentation Skills – kindle or paper version
Project Management in under 8 minutes
Project Management can be simple! You don’t need lots of Maths, or forms, or PRINCE2, just the common sense APM method which I have explained here as a twelve step
Assertiveness in 7 minutes
An overview of the main points of assertiveness. Also available: Book: Instant Guide to Assertiveness – kindle or paper version 10 day mini-course on your phone Training course for a group from your
Time Management in 6 minutes
An overview of the main concepts of time management. I normally get a whole day so this is somewhat condensed, but still very useful. Also available: Book: Instant
Managing People in 6 minutes
Chris talks about some of the key points that you need to know if you are going to be a good boss. Also available: Book: Being a good
Lawney Dampney, Eco Sustainable Solutions
“The best training day I’ve ever had.” Lawney Dampney, Owner of Eco Sustainable Solutions
Andrew Lord, Chief Executive Alabaré Christian Care & Support
Thank you – a very good training day on Friday. Andrew Lord Chief Executive Alabaré Christian Care & Support
Andrew Lord, Chief Executive Alabaré Christian Care & Support Read More »
Management Trainer and Keynote Speaker Chris Croft – interviews
Various people talk about Chris’s style as a speaker. Can he really be such a nice guy? Probably not, but he certainly is an effective and amusing speaker, so why
Management Trainer and Keynote Speaker Chris Croft – interviews Read More »
Helen Mutton, Woods Air Movement
Thank you for running such a successful course the other week. The feedback I have had has been very positive, so you were obviously performing to your usual high standard
Sue Higham, Bristol Social Services
The trainer was friendly and approachable – he obviously knew his stuff and was willing to grapple with us on the vagiaries of SSD. I think it will be useful
