Here are my top ten tops for success in Business 1. Customer care – be perfect at the basics Call back the same day Reply to emails same day Easy to contact – good email footer, good voicemail message Always nice […]
Why do things more efficiently? It sounds obvious but actually the answer isn’t obvious at all. The objective isn’t to do more (they’ll just give you more, and anyway you’ll never finish everything). It’s to change the apportionment, so that you spend less time on unimportant and more time on important things, in the same total […]
We all know that Gantt charts are good for communicating a plan to everyone, getting people to commit to doing their part before you start, predicting (and lobbying for) the resources that you will need before you start, monitoring progress by colouring in the tasks you have done, and working out whether an underspend is really […]
Here’s an interesting paragraph from Happiness at Work by my friend Jessica Pryce-Jones
Informal, fun, useful, and with a great lunch! and Eton Mess for pudding…..