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How important is a smart reception?
Recently I’ve had a customer who didn’t pay some of my invoices, and then when I noticed and chased them up it was still a bit of a struggle to
How to make more profit
Here’s a question – what would be on a list of all the things you could do in order to increase your profits….?? I think the following probably sums it
Why tendering does NOT give you the best outcome
If you want to buy in some training, for example, why not put it out for tender? And get the cheapest supplier? Obviously you don’t want the cheapest training
Why tendering does NOT give you the best outcome Read More »
You need both The knowledge and Action
Some people read the books but don’t do anything with what they learn – they keep reading another one, hoping to find an easier way to succeed. Others are
Stellar
Hi Chris, I just wanted to let you know, your encouragement and your generosity are a source of happiness for at least one Canadian (this one). I really appreciate that
Three pricing charts for you to use
You might want to print these off – or bookmark this page for future reference. And make sure your sales people see this first chart before they give a discount!!
Why is your boss so mean?
People often say to me that their boss or their company is mean: “All we want is a 5% payrise” or “All we want is one more person to help
Business Processes
Everything affects everything else, so what should you change, and where do you start? This next diagram shows you how things should be, could be: and the four
Think of it as a test
Putting up your price is scary, and you probably WILL lose some customers, although I bet you lose fewer than you expect. (And as we’ve discussed earlier, you may well
Pricing – how to work out what to charge
It’s easy to set your price so that you don’t lose any customers. But will this give you the maximum profit? Here’s a graph to help you think about it
Pricing and losing customers
Most customers leave a supplier, and change to a new one, because of Perceived Indifference Very few customers change supplier because of price They were happy with your price the
Aster not Agile
I was talking to the Head of Communcations for the Aster Group today, and she said that they are planning to upgrade their website (I already think it’s good, but
