These are taken from one of the videos in my Understanding Practical Leadership course, which can be found in (and bought from) two places:
1 – Give everybody ownership of something…and everything should be owned by somebody
2 – Involve people as much as you can I your decisions
3 – Give everybody challenges and have a motivation review to check that everybody has one
4 – Let people set their own objectives – they’ll aim high and be motivated to achieve them
5 – Do appraisals! They get rid of all misunderstandings.
6 – Make people feel secure, with information and feedback, spending time with them
7 – Praise and encourage.
8 – Thank people, everyone once a week
9 – Coach rather than criticise – you are building a Machine of People
10 – Manage each person differently according to what they need – e.g. more emphasis on challenge or security
11 – Make sure each person is learning something new, and then using those new skills
12 – A feeling of progress towards results – working on a project where they can see the results of their efforts
13 – Big picture: Do they have a vision of where we are all going? Being told/seeing/buying-into where the organisation is going in the longer term?
14 – Involve them in their own development pathway so they can see the way ahead for them
15 – Are they fulfilling their potential – not just being good at what they do at the moment?
16 – Keep things varied: job rotation, delegated unusual or different tasks every now and then
17 – Friendship and security – make them feel part of a supportive team
18 – Feeling part of a team – team meetings, team eating and coffee area
19 – Money – never mess with their money, pay what you promised: e.g. expenses and overtime
20 – Be a role model: positive, attention to detail, care about customers.
Observant people who watch the video will notice that when I recorded it (in one take, it was tricky!) by mistake I combined 12 and 13 into number 12, so some of the numbering is wrong on the video. But all 20 are in the above list.