| Appraisals |
| Back to the floor once a year |
| Challenges and variety |
| Delegate at 80% – not risky if you monitor |
| Empowerment – which requires trust |
| Freedom ladder |
| Growth – training and coaching |
| Hold a team meeting every week |
| Involve others in your decisions |
| Jumping monkeys – don’t let them happen |
| Know your team as people |
| Look after stars |
| Motivation e.g. this and list of 20 ideas here |
| Not working long hours as a habit |
| Ownership – details here |
| Personalities – adapt to all |
| Question why – five times |
| Recognition and thanks |
| Supportive when people fail |
| Think about systems |
| Upward management (your boss) |
| Vision |
| Walking about – every day – info here |
| Explain your decisions and plans |
| You are THE role model |
| Zap the underperformers |
