On the battlefield they have a quick look at the casualties, and priorities the most urgent ones. The less urgent ones have to wait, which is not great for them, […]
Triage – a fast queue and a slow queue. Take the blockers out! Read More »
I got this from an excellent book called Managing Up by Melody Wilding: There’s a whole chapter on how to ask for a raise, and I really like it. Here
Need help asking for a raise? Pay-rise help here: Read More »
So much thinking is black and white (in business as well as in politics). “Good guys” vs “bad guys”, good things and bad things. “Which side are you on?” But for many
. About ten things probably make up 90% of the MANY messages I receive every day. Some are great to receive, and some are really boringly annoying! A – These
Here’s a question I was sent via LinkedIn: “My boss joins my weekly meeting, and then takes it over. Sometimes she criticises people, sometimes she just talks too much. What can I
It’s just in the translation – no insult is intended, but if this helps non-English people to get a better result then that’s great “As I already told you” This
Understanding Games Players I’m going to make a whole course on this, but until it’s ready, here’s a quick guide to a fascinating area of human behaviour… Games Players…. These
Bosses are the most difficult of all difficult people, because they have the power. And I think many bosses haven’t been trained in managing people, they’re just making it up,
The difficulty with both passive and passive/aggressive people is that the channel of communication isn’t there. At least with aggressive people you know what they are thinking, and you know what
There’s a great saying which goes “The reasonable person adapts to the world. The unreasonable person tries to adapt the world to them. But all progress depends on the UNreasonable person!” I
I’d like to suggest that there are levels of difficultness, and they might need different approaches from you: Level 1 is the person who is just different to you. They aren’t
“Is it me??” The first thing to ask yourself, when faced with any difficult person, is “Is it me?”. It might be a bit of both you AND them –
The first thing to ask when dealing with difficult people Read More »
My difficult people course is run as an open day regularly in Poole, Dorset
Hi Chris I just want to simply let you know how impactful your training is! I started leading professional development at Forsyth Tech Community College (North Carolina, USA) in
how to deal with difficult people and change negative self-talk. Read More »
The more difficult a person is, the more assertive you need to be with them. … up to a point where they aren’t worth the trouble, perhaps?? Here’s a diagram
