Find out what makes a person tick and how to handle different types of people, including those that are difficult to deal with. Understand the variety of personalities that you need in your team, and learn how to motivate them by adapting your management style. Become a great delegator, and know when to use other styles like coaching and involving to get the best from everyone in your team.

Tracks included in Managing People

1. Introduction
2. The objective of management
3. Whose fault?
4. Boss as expert
5. The Captain of the ship
6. Push & Pull
7. Maslow
8. The Management Potato
9. Dolphin through the hoop
10. Photocopier and hammer
11. Motivating the four types
12. Parent Adult Child
13. Persecutor-Victim-Rescuer
14. Cunning
15. The Johari Window
16. The Iceberg of Ignorance
17. You can’t know everything
18. The Management Continuum
19. Empowerment
20. When “Tell” is the right style
21. Situational Leadership
22. It takes practice – ideas for the next step
23. The Freedom Ladder
24. John Adair
25. Belb in
26. Summing Up