Chris Croft Training

Management Training Designed to Make a Difference

  • Home
  • About Chris
    • Videos of Chris
    • Hear Chris on podcasts
    • About Chris Croft Training
    • Chris Croft Training Time Line
    • Chris has been translated to all of these languages:
    • Testimonials
    • F.A.Q.
  • What I Offer
    • Training Courses
    • Keynotes
    • Open Public Courses
    • Online Courses
    • Skype Training
    • Accredited Courses
  • Subjects Covered
    • Time Management
    • Project Management
    • Leadership
    • Difficult People
    • Negotiation
    • Selling
    • Presentation Skills
    • Happiness
  • Free Resources
    • Instant Guides
    • Video Instant Guides
    • Audio MP3s
    • Free Apps
    • Course Handouts
    • Tip of the Month
    • ** Chris’s Coupon Page **
  • Shop
    • Books
    • Online Training
    • Audio Courses
    • Reminder Cards
    • Apps
    • Cart
    • Checkout
  • Blog
  • Contact
Book 10 Customer Service

Customer Service (Kindle Edition)

£1.88

Customer Service: Why it’s important and how to achieve it (Instant Guides)

(Print edition)

SKU: CSK-01 Categories: Books, eBooks Tag: Instant Guides
  • Description
  • Reviews (0)

Description

Customer Service: Why it’s important and how to achieve it (Instant Guides)

(Kindle edition)

Good service is often as important as a good product, and this book explains why it’s so important and then how to achieve it.

There’s no point in having great products, lovely premises and loads of advertising if you let yourself down on customer service. And most organisations do! From getting the basics right to then delighting your customers, this book is essential to the success of any business, and the success of any person. By getting it right you’ll be ahead of the pack. Make sure all your employees read it!

Areas covered are:

  • How we are judged by our customers
  • What most people do when they are unhappy
  • Are complaints useful or not?
  • What different types of customers want
  • How to get the basics right
  • Systems to make sure that everything is done correctly
  • How to delight your customers
  • Why should staff bother with giving great service – what’s in it for them?
  • How to survey your customers effectively

Reviews

There are no reviews yet.

Be the first to review “Customer Service (Kindle Edition)” Cancel reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Related products

  • Big-Book-Happiness

    The Big Book of Happiness (US Kindle Edition)

    £3.50
    Buy Now (US)
  • Project Management by Chris Croft

    Project Management (Print)

    £6.00
    Add to basket
  • Happiness by Chris Croft

    Happiness (Print Edition)

    £6.00
    Add to basket
  • Book 10 Customer Service

    Customer Service (Print Edition)

    £4.80
    Add to basket

Tip of the Month

Sent to you by e-mail every month, for ever, never repeats. Free. No advertising. Includes topics like these:

Time Management
Project Management
Customer Care
Assertiveness in Work and Life
Managing People
Negotiating
Presentation Skills
Selling Skills
Get Tip of the Month

Buy My Big Book of Happiness

The Big Book of Happiness
The Big Book of Happiness

Upcoming Open Courses

  • 23rd Jan - Living An Amazing Life - Open Course – Poole – all welcome - cost just £40, to charity
  • 11th Feb - Handling Difficult People – Open Course – Poole – all welcome
  • 20th Feb - Presentation Skills – Open Course – Poole – 1 place left!
  • 12th Mar - Sales Skills – Open Course – Poole – all welcome
  • 23rd Apr - Project Management – Open Course – Poole – all welcome

Latest Blog Articles

2020 Business Resolutions

What would I recommend thinking about as we enter a new decade? Here are some thoughts:  - … [Read More...]

Management Vegetables – book on kindle, or paper – or a conference talk!

Is this you? Here are just some of the vegetables / fruits that you NEED to know … [Read More...]

Christmas present ideas for 2019

What to give other people? What to ask for yourself? Here we go....... Fun … [Read More...]

Agile principles

I've just been reading this … [Read More...]

pecha kucha

I really like the idea of these! You get 20 slides and each one is 20 seconds (you set powerpoint … [Read More...]

Testimonials

today they phoned to offer me the job

Course Name: Project Management Simplified Feedback Submission Date: 7/2/2015 Course Rating: 5/5 Author Rating: 5/5 Course Comments: The best course I have done so far. Covered all main … [Read More...]

Leadership

Thank you for the excellent course yesterday.  (Leadership) Really enjoyed it, and got a lot out of it. Honoured to have met the most famous man in the (Project Management Online Course) … [Read More...]

Read more testimonials...

Copyright © 2019 Chris Croft Training | Reg Company 05023412 | VAT No 699 0658 71