Run by my good friend and colleague Sara Odorisio, this unique course is aimed at the hospitality sector – hotels, bars, shops and restaurants
Sara will cover:
14:00-15-30: Part 1
- Social distancing in the workplace
- The challenges of social distancing and how to overcome them
- Improve your communication skills to anticipate customers needs
- A 6 steps process for building rapport – develop personal relationships with your customers
- 3 ways to communicate your social distancing plan
- Make your guests feel secure – what you can do
- 3 pieces of equipment you absolutely need
15:30-15:40: Tea and Coffee Break
15:40-16:50: Part 2
- Discover new ways to delight guests
- Systems to handle waiting customers
- Check-in and rooming process
- How to read body language in the era of face masks
- Clever ways to handle guests concerns
- Accommodate no matter what – going beyond the extra mile
- Be extra friendly, warm and approachable – 5 top tips
16:50-17:00: Q&A Session
Cost is £87 for one person, and cheaper if you send more – please do email and enquire about bulk prices.
Book your place by emailing claire@chriscrofttraining.co.uk
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