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UID:106@chriscroft.co.uk
DTSTART;TZID=Europe/London:20210427T140000
DTEND;TZID=Europe/London:20210427T170000
DTSTAMP:20210417T174249Z
URL:https://www.chriscroft.co.uk/events/customer-service-how-to-achieve-ex
 cellence-while-social-distancing-zoom-half-day-course/
SUMMARY:Customer Service - how to achieve excellence while social distancin
 g - ZOOM half day course
DESCRIPTION:Run by my good friend and colleague Sara Odorisio\, this unique
  course is aimed at the hospitality sector - hotels\, bars\, shops and res
 taurants\n\n&nbsp\;\n\nSara will cover:\n\n\n14:00-15-30: Part 1\n\n 	\n\n
  	Social distancing in the workplace\n 	The challenges of social distancin
 g and how to overcome them\n 	Improve your communication skills to anticip
 ate customers needs\n 	A 6 steps process for building rapport - develop pe
 rsonal relationships with your customers\n 	3 ways to communicate your soc
 ial distancing plan\n 	Make your guests feel secure - what you can do\n 	3
  pieces of equipment you absolutely need\n\n\n 	\n15:30-15:40: Tea and Cof
 fee Break\n\n 	\n15:40-16:50: Part 2\n\n 	Discover new ways to delight gue
 sts\n 	Systems to handle waiting customers\n 	Check-in and rooming process
 \n 	How to read body language in the era of face masks\n 	Clever ways to h
 andle guests concerns\n 	Accommodate no matter what - going beyond the ext
 ra mile\n 	Be extra friendly\, warm and approachable - 5 top tips\n\n\n 	\
 n16:50-17:00: Q&amp\;A Session\n\n\nCost is £87 for one person\, and chea
 per if you send more – please do email and enquire about bulk prices.\n\
 nBook your place by emailing claire@chriscrofttraining.co.uk\n\n\nBack to 
 list of all open public courses
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