Realise that customer care is vital to the success of your organisation, and learn how to achieve excellence in the two main areas: the expected basics and the unexpected “delight” actions. Get ideas on measuring current performance and building in systems for continuous improvement.
The above 8 tracks are taken from the full 22 track Customer Care audio programme, which you can buy / download here for a surprisingly cheap price. View a list of all 22 tracks here.
