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Customer Care Audio MP3s

Realise that customer care is vital to the success of your organisation, and learn how to achieve excellence in the two main areas: the expected basics and the unexpected “delight” actions. Get ideas on measuring current performance and building in systems for continuous improvement.

 

The above 8 tracks are taken from the full 22 track Customer Care audio programme, which you can buy / download here for a surprisingly cheap price.  View a list of all 22 tracks here.

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In Company Training Courses

  • Assertiveness in Work and Life
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