Start your planning by thinking “What’s my one central message?” Your whole presentation should be designed around this, and should keep referring back to it. Prepare your first minute really carefully – once you’re off to a good start you’ll be fine. Look smart, professional, and boring! Resist anything wacky or sexy since you don’t […]
Each of the following is a one page instant guide to the subject with extra resources to explore further.
Give each person ownership of something – however small. As well as ownership of at least one thing, give them involvement in as much as possible. This means involvement in your decisions! Give people challenges to stretch them, as well as the work that they are good at and can do easily. Get people to […]
It is the number one objective of a leader to communicate a vision. The team have to know where they are heading, and to buy into that destination. You may want to consult and research before announcing it, but from then on it’s yours. The plans about how to get there can be adapted over […]
Customer Care is as important as the product or service itself. You are wasting your time getting the product or service right if you blow it at the last minute by rude staff, keeping someone waiting, not phoning the customer back, or whatever. Organisations are judged in the first 30 seconds of contact with the […]
Start with a clear objective Be liked. Key factors in this are having friendly body language (especially smile), being a great listener, and complimenting others (genuinely!) It is essential to understand the other person. What’s in it for them? Imagine being them – what would convince or motivate you if you were them? Use questioning […]