Give each person ownership of something – however small. As well as ownership of at least one thing, give them involvement in as much as possible. This means involvement in your decisions! Give people challenges to stretch them, as well as the work that they are good at and can do easily. Get people to […]
An Instant Guide to Leadership
It is the number one objective of a leader to communicate a vision. The team have to know where they are heading, and to buy into that destination. You may want to consult and research before announcing it, but from then on it’s yours. The plans about how to get there can be adapted over […]
An Instant Guide to Customer Care
Customer Care is as important as the product or service itself. You are wasting your time getting the product or service right if you blow it at the last minute by rude staff, keeping someone waiting, not phoning the customer back, or whatever. Organisations are judged in the first 30 seconds of contact with the […]
An Instant Guide to Influencing
Start with a clear objective Be liked. Key factors in this are having friendly body language (especially smile), being a great listener, and complimenting others (genuinely!) It is essential to understand the other person. What’s in it for them? Imagine being them – what would convince or motivate you if you were them? Use questioning […]
An Instant Guide to Project Management
Define cost quality and time, in writing. If you’re not really sure what you’re setting out to do then you’ll probably suffer from people moving the goalposts during your project and possibly complaining afterwards that you didn’t do what they wanted. If you’re being asked to do the impossible, for the good of your customer […]
